Shipping & Returns
Free Shipping (U.S.)
Free standard U.S. shipping on orders $50+. The threshold applies to the merchandise subtotal after discounts and before taxes. Your cart shows how close you are (e.g., “You’re $50.00 away from free shipping”). Free shipping applies to U.S. destinations only; international orders are excluded.
Processing
Orders ship in 1–3 business days. You’ll receive tracking by email.
Delivery times
- U.S. warehouse items: 3–6 business days (Mon–Fri)
- International / non-US warehouse: 8–20 business days
Estimates exclude weekends/holidays and peak seasons. Orders with items from different warehouses may arrive separately.
Shipping costs & duties
Orders under $50 show live-calculated rates at checkout. International orders may incur import duties/taxes payable by the customer.
Tracking
Tracking links arrive automatically once your order ships. If you don’t see it, check spam or contact us.
Returns & Exchanges
30-day returns for unused items in original packaging. Smart rings get one free size exchange within 30 days if unworn. See the full policy here: Return Policy.
Support
Email support@getnexivo.com. We reply within 1 business day.