Return Policy
Returns & Exchanges
Return window: 30 days from delivery. Items must be unused, in original packaging with all accessories.
Non-returnable: Final sale items, gift cards, downloadable goods, items with obvious wear, or returns without authorization.
Exchanges (Smart Rings)
One free size exchange within 30 days if unworn. You cover return shipping; we cover the replacement shipping within the U.S.
Damaged/Defective
Report within 7 days of delivery with photos/video and your order number. We’ll replace or refund after review.
Free Shipping threshold (clarification)
Orders of $50+ qualify for free standard U.S. shipping (subtotal after discounts, before taxes). This shipping offer doesn’t change your return eligibility—our 30-day return window still applies for unused items in original packaging.
Refunds
After inspection, approved refunds go to your original payment method within 3–10 business days (bank timing may vary). Shipping fees are non-refundable unless we’re at fault.
How to start a return
- Email support@getnexivo.com with your order # and reason (attach photos if defective).
- Wait for your RMA and instructions (don’t return to the label address).
- Pack safely and ship using the provided instructions.
Questions? support@getnexivo.com